Missing the Mark: The Urgent Need for Cultural Intelligence in United States Public Administration
PA TIMES
Failure to recognize and appreciate that Americans are not all of the same culture undermines public service values and service delivery, something that the COVID-19 pandemic highlights. While federal agencies and contractors were recently banned by a presidential executive order from offering “divisive” and “un-American” anti-racism training, it is difficult not to see the value of learning to understand and adapt to cultural contexts. Cultural intelligence, or CQ, manifests respect and dignity for all while fostering fairness and equity. Thus, public administrators must seek opportunities for themselves and their teams to develop capabilities to function and manage in culturally diverse settings. Recognizing United States public administrators and the constituents they serve indeed reflect cultural diversity, and should, is paramount.